5+ Years of experience
Work with client team to understand business requirements coming from various parts of business.
Design of new solutions in HR application or customisation/enhancement based on requests for existing HR solutions and processes.
Apply various methods to create designs satisfying diverse business requirements. This might include feasibility study, POCs, comparation of approaches etc.
Take ownership of your designs and drive them to successful acceptance.
Support developers in implementation of your designs.
Create thorough documentation of designed solutions.
Correctly identify priorities, risks and affected stakeholders in order to complete your targets.
Work in Agile environment.
Work closely with Developers, Architects, Testing team and process teams.
Identify areas of process and tooling improvement and provide solution designs to ensure tool/solution complies with process, security and performance standards.
Ensure gaps are clearly identified and reported to product owners/stake holders.
Exposure to the following key applications and modules in ServiceNow is required:
• HR – proven experience in several areas: case and knowledge management, employee service center, enterprise onboarding and transitions, enterprise document management, predictive intelligence.
• ITSM – Incident/Problem/Change/Request Management.
• CMDB and tables customization.
• Service and/or product catalogue. Working experience in following Technical concepts of ServiceNow is plus:
• ServiceNow web services and APIs.
• ServiceNow Software Asset Management.
• Integration through workflows and IntegrationHub.
• Relational Database.
• Any other module of ServiceNow is plus.