ServiceNow Business Analyst- HR

5+ Years of experience

Job Role

 Work with client team to understand business requirements coming from various parts of business.

 Design of new solutions in HR application or customisation/enhancement based on requests for existing HR solutions and processes.

 Apply various methods to create designs satisfying diverse business requirements. This might include feasibility study, POCs, comparation of approaches etc.

 Take ownership of your designs and drive them to successful acceptance.

 Support developers in implementation of your designs.

 Create thorough documentation of designed solutions.

 Correctly identify priorities, risks and affected stakeholders in order to complete your targets.

 Work in Agile environment.

 Work closely with Developers, Architects, Testing team and process teams.

 Identify areas of process and tooling improvement and provide solution designs to ensure tool/solution complies with process, security and performance standards.

 Ensure gaps are clearly identified and reported to product owners/stake holders.


Exposure to the following key applications and modules in ServiceNow is required:

• HR – proven experience in several areas: case and knowledge management, employee service center, enterprise onboarding and transitions, enterprise document management, predictive intelligence.

• ITSM – Incident/Problem/Change/Request Management.

• CMDB and tables customization.

• Service and/or product catalogue. Working experience in following Technical concepts of ServiceNow is plus:

• ServiceNow web services and APIs.

• ServiceNow Software Asset Management.

• Integration through workflows and IntegrationHub.

• Relational Database.

• Experience with Web Technologies – Javascript, CSS, HTML, XML.

• Any other module of ServiceNow is plus.

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