Ikrux

ServiceNow Business Analyst_SAM, Product Catalog

5+ Years of experience

Job Role

 Work with client team to understand business requirements coming from various parts of business.

 Design of new solutions in SAM application or customisation/enhancement based on requests for existing SAM solutions and processes.

 Apply various methods to create designs satisfying diverse business requirements. This might include feasibility study, POCs, comparation of approaches etc.

 Take ownership of your designs and drive them to successful acceptance.

 Support developers in implementation of your designs.

 Create thorough documentation of designed solutions.

 Correctly identify priorities, risks and affected stakeholders in order to complete your targets.

 Work in Agile environment.

 Work closely with Developers, Architects, Testing team and process teams.

 Identify areas of process and tooling improvement and provide solution designs to ensure tool/solution complies with process, security and performance standards.

 Ensure gaps are clearly identified and reported to product owners/stake holders.​

Skills/Experience/Qualifications

Exposure to the following key applications and modules in ServiceNow is required:

• SAM – proven experience in several areas: setup, tracking of allocations and rights, discovery, administration, license management, dashboards, spending and license usage.

• Product catalog – proven experience in several areas: setup, migration, batch change, integration with other modules. • ITSM – Incident/Problem/Change/Request Management.

• CMDB and tables customization. Working experience in following Technical concepts of ServiceNow is plus:

• Asset Management – ITSM SAM.

• Service catalog.

• ServiceNow web services and APIs.

• Integration through workflows and IntegrationHub.

• Relational Database.

• Experience with Web Technologies – Javascript, CSS, HTML, XML.

• Any other module of ServiceNow is plus.

Skills/Experience/Qualifications Exposure to the following key applications and modules in ServiceNow is required: • SAM – proven experience in several areas: setup, tracking of allocations and rights, discovery, administration, license management, dashboards, spending and license usage. • Product catalog – proven experience in several areas: setup, migration, batch change, integration with other modules. • ITSM – Incident/Problem/Change/Request Management. • CMDB and tables customization. Working experience in following Technical concepts of ServiceNow is plus: • Asset Management – ITSM SAM. • Service catalog. • ServiceNow web services and APIs. • Integration through workflows and IntegrationHub. • Relational Database. • Experience with Web Technologies – Javascript, CSS, HTML, XML. • Any other module of ServiceNow is plus.

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