ServiceNow Tester

2+ Years of Experience

Job Role

 Test technical solutions based on client’s needs and process requirements.

 Design testing plans to meet delivery deadlines.

 Establish testing process and setup automation where applicable.

 Customisation of existing SN testing processes.

 Create and maintain testing ServiceNow environment.

 Work in agile environment. Track defects and inconsistencies.

 Work closely with BA’s, Developers, Architects and process teams.

 Identify areas of process and tooling improvements.

 Work closely with vendor resources to meet testing deadlines in case of larger projects.

 Take respective ownership as an individual contributor throughout the project lifecycle.


Exposure to the following key modules in ServiceNow is required:

• Working knowledge of ServiceNow solutions testing including modules: Incident/Problem/Change/Request.

• Knowledge of ServiceNow UI.

• Knowledge of service and product catalog – testing.

• ServiceNow web services and APIs testing.

• Experience of workflows or IntegrationHub testing. Working experience in following Technical concepts of ServiceNow is plus:

• ServiceNow testing framework.

• Working knowledge of web applications, networks, protocols and email (SMTP, POP3).

• Working knowledge of relational databases.

• Experience with Web Technologies – Javascript, CSS, HTML, XML.

• Working knowledge of Active Directory, LDAP, SSO.

• Previous experience as software tester or similar role.

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