ServiceNow_Senior Developer-HR

5+ Years of Experience

Job Role

 Build technical solutions based on client’s needs and process requirements.

 Deliver solutions using Agile software development processes.

 Understand the current “as is processes” and deliver toolset changes based on upcoming process changes.

 Customisation or development of enhancement requests for existing HR/ITSM/ITOM tools and processes.

 Take care of end-to-end development activities for a specific enhancement or project as an individual contributor.

 Work closely with BA’s, Architects, Testing team and process teams.

 Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects.

 Ensure gaps are clearly identified and reported to BA/stake holders.

 Work closely with vendor resources to meet development deadlines in case of larger projects.

 Take respective ownership as an individual contributor throughout the project lifecycle.


Exposure to the following key modules in ServiceNow is required:

• HR – proven development experience in several areas: case and knowledge management, employee service center, enterprise onboarding and transitions, enterprise document management, predictive intelligence etc.

• Expert knowledge of ITSM – Incident/Problem/Change/Request Management.

• Expert knowledge of CMDB and tables customization.

• Knowledge of ServiceNow UI and customization.

• Expert knowledge in setup and maintenance of service and product catalog.

• Expert in JavaScript (within scope of ServiceNow).

• ServiceNow web services and APIs.

• Integration either through workflows or IntegrationHub. Working experience in following Technical concepts of ServiceNow is plus:

• Working knowledge of web applications, networks, protocols and email (SMTP, POP3).

• Working knowledge of relational databases.

• Experience with Web Technologies – Javascript, CSS, HTML, XML.

• Working knowledge of Active Directory, LDAP, SSO. • ITOM applications.

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